In-house UX/UI designer; interim PM · 2023–2026
In-house designer at the institution behind the 4Cs. The GIA App, the Inscription Matching service, the B2B e-commerce and checkout flows, the printed reports and certification materials, and the client-, manufacturer-, and student-facing web.
Problem. An institution’s entire client-, trade-, and student-facing surface area, a small design function, and a vocabulary the industry will not let you redefine.
Constraint. Institutional and under NDA; the deepest engagement, Facetware, stays off the page entirely.
Move. Carried design across those surfaces while running the product team’s sprints as interim PM.
Proof. The App and the Inscription Matching redesign shipped; retail verification errors and processing times came down. Specifics in conversation.
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